You'll find answers here to some of the most frequently asked questions about our hosting services. You may want to read this online manual before consulting with our support staff.
General Starter FAQ
- Is there an online copy of your Shared Web Hosting Agreement?
- What is Virtual Web Hosting?
- Do you offer dial-up internet access?
- Do you offer web page design services?
- Can I upgrade from one plan to another plan?
- How do I transfer files to my web site?
- Will I have unlimited access to update my pages?
FrontPage FAQ
- What is meant by "BroadSpire Supports FrontPage extensions"?
- What are "Server Extensions"?
- How do I get the FrontPage extensions installed on my site?
- Is there a charge for the server extensions?
- Are there any limitations when publishing with FrontPage?
- Can I use FTP as well as FrontPage to manage my site?
- What is a WebBot?
Getting Started With A New Account
- Do you have FTP software available for download?
- How do I transfer files to the web server?
- What FTP host name do I use to access my web site(s)?
- What should I do if denied access via FTP or to "stats"?
- What should I do if denied access to my web site using a browser?
- How do I get my home page to load automatically?
- How do I update web pages?
Technical FAQ's
- Where can I find information about .htaccess?
- How do I access my Control Panel?
- How do I implement custom CGI scripts?
- How can I make my CGI-scripts server independent?
- How do I install Matt's Free For All Link script in my web site?
- How do I install Matt's Random Link Generator script in my web site?
- Can I password protect directories?
Reseller Bundle Pack Support
- The Domain Administration Page
- What are Domain Users?
- Accessing the Domain Report
- Managing Email
- Managing Mailbox Accounts
- Managing Mail Name Properties
- Manage Mail Redirects
Administrative/ Accounting
- How long does it take to complete domain registration?
- Whom shall I contact regarding domain registration billing?
- Can multiple domain names point to the same HTML files?
- Can I change my domain name?
- How do I change account billing frequency and mode of payment?
- How do I update account contact information?
- How do I update my payment information?
Century 21 FAQ
- How can I add and remove email accounts?
- How do I add mailgroups?
- How do I edit mailgroups?
- How do I manage autoresponders?
- How do I setup and manage email forwarding?
