- How long does it take to complete domain registration?
- Whom shall I contact regarding domain registration billing?
- Can multiple domain names point to the same HTML files?
- Can I change my domain name?
- How do I change account billing frequency and mode of payment?
- How do I update account contact information?
- How do I update my payment information?
- How do I get copies of my invoices?
- What is your renewal procedure?
- What will it cost to upgrade/downgrade my account?
- What is your accepted uses policy?
- What is your Refund Policy?
- Where can I get a copy of your credit card authorization document?
How long does it take to complete domain registration?
If the domain was registered with the BroadSpire registry, then your domain should become active within 24 hours. Let us know if you do not receive notification that a domain name has been either registered or transferred within two weeks.
Whom shall I contact regarding domain registration billing?
Questions regarding Domain Registration billings can be addressed to accounting@broadspire.comif the Domain was registered through us. Please contact your domain registrar if the domain was not directly registered with BroadSpire.
Can multiple domain names point to the same HTML files?
Yes, BroadSpire customers may order additional domain names for their accounts. You must have an active domain web hosting account of Copper or higher in order to set up the additional domain names. We can handle the registration or transfer of U.S. domain names on your behalf. A one-time $25 setup fee (domain registration fees are extra) applies for each additional domain name. Please email us to request additional domain names or to learn more about this service.
In order to change your domain name, you need to submit an order for the new domain via our online order form. Be sure to reference the domain name you wish to replace in the comments section. Please note that we must set up a new account to serve a different domain name. We can prorate the new account based on the unused portion of monthly rates collected in advance from the old account. However, another set up fee will be required and you will need to re-upload files to the new account once activated. Please note that Domain registration fees may apply for the new domain as well.
How do I change account billing frequency and mode of payment?
An email will be sent to you about 15 days prior to your next billing date at which time you can request a different mode of payment. We accept all major credit cards or payment by check and money order or bank wire transfer.
How do I update account contact information?
You can change your billing address and email address by sending an email to accounting@broadspire.com.
How do I update my payment information?
If you need to change the credit card that we have on file, please call us, or use our secure online order form. Please be sure to use your valid domain name, or account name so that we know to which account we should reflect the changes.
How do I get copies of my invoices?
If in the future you would like to receive a hard copy of your renewal invoices in addition to the renewal email invoice, please send an email to our accounting department and they will take care of this.
What is your renewal procedure?
Shortly before your renewal date, you will receive a Renewal Invoice email indicating that the account renewal is coming up. This allows you the time to make any changes to your account information. If no notice of change is received, BroadSpire will charge the card on file in the amount specified in the notice.
What will it cost to upgrade/downgrade my account?
If you decide to upgrade your account, you are not responsible for paying a new set up fee. If you downgrade your account to a different hosting plan, a new setup fee will be required. However, we will apply any unused monthly service fees to the new pro-rated charges. Your renewal date will always stay the same.
Please select the plan that you would like and send an email to accounting@broadspire.com with that information.
Where can I get a copy of your credit card authorization document?
BroadSpire requires that customers provide the proper authorization to bill their credit cards for service. We have a convenient form located here that specifically provides us with the authorization needed to bill your credit card.
Please note that we require the following documents to be faxed to us:
- Credit Card authorization form which you can download here
- A copy of the cardholder's valid photo ID (driver's license, passport, etc.)
- A copy of the front and back of the credit card being used
Please fax all documents above to (213) 688-7791.
If you have any questions, please contact us.
